Supplier support
Everything you need to manage your business on Buyinn.
Getting started
How to join Buyinn and set up your supplier account.
- How do I become a Buyinn supplier?
- What information is required for the application?
- How long does the application review take?
- How will I know if my application is approved?
- How do I get started after approval?
Products & pricing
Your catalogue, your prices and what is in stock.
- How do I add or update products?
- How does quantity pricing work?
- How do I update stock levels?
- How do I make a product unavailable?
- How is packaging shown to buyers?
Orders & fulfilment
Receiving, confirming and fulfilling orders.
- What happens when I receive a new order?
- How long do I have to confirm an order?
- How do I update an order status?
- What happens if I cannot fulfil an order?
- Can I partially fulfil an order?
Returns & refunds
How return requests are handled.
- What happens when a buyer reports a problem?
- How are return requests reviewed?
- What happens with partial returns?
- Who bears return delivery costs?
- Does a return affect my stock?
Payments & account
Your payouts, your company details and your team.
- When and how do I receive payment?
- Where can I see my sales and payouts?
- How is commission worked out?
- How do I update my company or bank details?
- How do I reach the Buyinn team?