Delivery & returns
Information about receiving, cancelling and returning your Buyinn orders.
Delivery
Delivery details vary by supplier and order.
Each supplier processes and delivers their own orders, so orders from different suppliers are fulfilled separately.
Applicable delivery fees and estimated delivery times are shown before you place your order.
You can follow the latest available status of each order from your My orders page.
Order cancellation
Cancellation availability depends on the order status and applicable conditions.
You can view the latest status of your order from My orders.
Where cancellation is available, the option will appear under My orders. Once an order has progressed in fulfilment, cancellation may no longer be available.
Returns
Return eligibility varies by product.
Each product will be identified as returnable or non-returnable, together with the applicable return window where relevant.
Eligible items may be returned individually where partial returns are permitted. The applicable options will be shown when submitting a return request.
Returns are subject to the applicable return conditions and may require additional information or supporting evidence.
Refunds
Approved refunds may be full or partial depending on the items, quantities and applicable charges.
The refund amount will be confirmed as part of the return or cancellation process.
Return-related delivery charges may vary depending on the circumstances and reason for return. Any applicable charges will be communicated during the process.
Approved refunds are processed to the applicable payment method. The time for funds to appear may vary depending on the payment provider or financial institution.
Please note: Delivery, cancellation, return and refund eligibility may vary by product, supplier, order status and circumstances. The conditions presented during your purchase or return process, together with our terms and conditions, will apply.