Help centre

To place an order, follow these steps:

1. Browse by category or search for the product you need.
2. Choose a supplier and add the products to your cart.
3. Review your cart and proceed to checkout. Each supplier is a separate order with its own delivery fee.
4. Complete the payment to confirm your order.

Note: if you are buying from more than one supplier, a separate order is created for each of them, and a delivery fee may apply to each.

Yes. Add products from as many suppliers as you like to one basket. At checkout you choose which suppliers to order from, and each one becomes its own order.

Because each supplier picks, packs and ships from their own warehouse, charges their own delivery fee and has their own lead time. Keeping them apart means each order can be tracked, invoiced and delivered on its own schedule.

Contact us as soon as possible. While an order is still being confirmed or prepared it can usually be changed or cancelled; once it is out for delivery it cannot. A cancelled order puts every item back into the supplier's stock.

Some products are sold by the case or carton rather than the piece, and the product page says exactly what one package contains. Where a supplier sets a minimum, it is shown on the product before you add it to your basket.

Yes. Your past orders are in your account, and anything delivered to you also appears in My inventory, where one click puts a regular item straight back into your basket.