Help centre
Find quick answers about Buyinn, from ordering to delivery, returns and payments.
Returns & refunds
What to do when something arrives damaged, wrong or short.
Something arrived damaged or wrong. What do I do?
Tell us within a few days of delivery and we take it up with the supplier on your behalf. Keep the packaging where you can — it usually helps settle the claim faster.
How are refunds handled?
A refund is recorded against the order it belongs to, so your invoice and your order history always agree.